FAQs

Who do I contact to book an event?

Contact the sales team at 919-956-9404 or click here to submit an RFP.

Where do I park?

DCC is a short walk from 5 city parking garages. The closest of these is Durham Centre Garage located across the street. On-street metered parking is also available. Click here for more information on downtown parking.

What is included with my facility rental?

Facility rental includes tables and chairs for guest seating and any items necessary for catering service. A space will also be provided in the pre-function hallway for registration tables.

Who is the food and beverage provider?

Exclusive catering is provided by our in-house culinary team. Click here to view the catering menu.

May I bring in an outside caterer?

Exclusive catering is provided by our in-house culinary team. However, we offer an outside catering package to fit the needs of clients who require traditional cuisine that we do not prepare in-house. Such cuisine must be prepared and served by a licensed caterer. The caterer is required to provide up to date food permits, as well as, other specified paperwork and equipment. Special occasion cakes are welcome but must be from a commercial kitchen with proof of purchase and approved by your event manager.

Who is the AV service provider?

Scott Brown Media Group is the preferred AV provider and the exclusive rigging provider. Contact your event manager to coordinate services.

What is the role of the event manager?

An event manager will be assigned to create a seamless transition from the sales process to event planning and execution. The primary responsibility of the event manager is to gather and communicate your event information to various in-house departments; make sure your event follows the facility’s rules and regulations; and help your event run safely and smoothly. Your event manager will be with you leading up to, during, and after the event to help make sure it is a complete success.

Is event security required?

A safe and secure environment is of utmost importance for you and your attendees. A security plan will be detailed by your event manager. Security is required if alcohol is served at an event.

Do you have Wi-Fi?

Yes, complimentary Wi-Fi is available throughout DCC.

Do you have an ATM?

Yes, an ATM is centrally located within the facility near the restrooms.

May I ship packages prior to event move-in?

Packages may be shipped to 152 E. Chapel Hill Street, Durham, NC 27701. Contact your event manager for shipping details. We will only receive packages three days prior to event move-in. Click here for shipping information.

Do you have carts available for use?

A limited number of small flatbed carts are available on a first-come, first-served basis. We encourage you to bring your own cart or check with your show decorator regarding this service.

What can you tell me about the loading dock?

The loading dock is located at 152 E. Chapel Hill Street, Durham, NC 27701. It is ground level and designed for loading, unloading, deliveries, and emergencies. There is no long-term personal vehicle parking in the loading dock.

What is your animal policy?

For the safety and comfort of all visitors, animals are not permitted. However, animals that are part of an approved exhibit, display, or performance, which absolutely requires the use of an animal, will be permitted on a case by case basis. The handler is responsible for obtaining all appropriate permits. Guide, signal, or service dogs, as defined by law, are allowed. All sanitary needs are the responsibility of the handler.